FAQ

How can I contact a Kind Llama team member about my order or any other questions?

• You can email us your concerns or information regarding your order at: support@kindllama.com.

What is your return policy?

• We want you to be as happy with your product(s) as we are with sharing them. With that being said, your satisfaction is our number one priority! If your Kind Llama product is broken or damaged within 30 days after your delivery date, please send us an email at returns@kindllama.com and we will address your problem and/or send you a replacement. Be ready to give us your order number as well as picture(s) of your broken accessory.
• What about refunds? At this time, we do not offer refunds on Kind Llama Accessories. If your accessory is broken and you wish for a refund, our current policy does not allow this. However, we would be more than happen to send you a replacement!

What is your standard shipping time? How long will it take to receive my order? What carrier do you use?

• U.S. Shipping - We want you to receive your order as soon as possible! So after we have received your order and payment, if the item is in stock, we will ship it out the same day you order or up to 2 days for processing. You should then receive your item within 2-6 business days. You will receive email updates and a tracking code about your order as well :)
• International Shipping - Please allow 1-3 days for processing. Your package should then arrive in 7-15 days.
• We ship using USPS.

What payment options does Kind Llama provide?  When will I be charged for my order?

• We offer: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Google Pay, Apple Pay and PayPal.
• You will be charged at the time you place your order.

What are the sizing options?

• All Kind Llama items are one size fit all. You can read more about sizing here. 

I own a Kind Llama product, how should I take care of it?

• You can read about caring for your products here.

Do you ship worldwide?

• We do :) Anyone in the world can now enjoy a Kind Llama product.

Do you provide any promotion opportunities for me?

• Yes! You can subscribe to our weekly newsletter (bottom of the page) where you will get updates about Kind Llama such as upcoming sales, discount codes, and chances at FREE Kind Llama gear!